If you need you need to cancel or reschedule an appointment with us, we prefer 24 hours notice as a courtesy to our stylists and their time.
Should you need to cancel your appointment last minute, cancellation fees may apply and cases will be dealt with on a client-by-client basis.
**Please note that multiple cancellations may result in payment of services prior to your appointment, or the inability to book further appointments with out a down-payment of services.
If you are more than 15 minutes late to an appointment we reserve the right to deny service, and reschedule the appointment.
However, we understand that extraordinary circumstances do occur, and should you be late for any reason please call us at 414-489-7198 to let us know as soon as possible (all cases will be dealt with on a client-by-client basis).
"NO SHOW" POLICY
If you miss an appointment, or fail to appear for an appointment (aka "no show"), we reserve the right to require pre-payment of services in order to book future appointments, or deny the ability to reschedule if too many appointment are missed.
**As a courtesy to our stylists please see the above cancellation policy, should you not be able to make an appointment.
COLOR CORRECTION OR SPECIALTY COLOR
A corrective color is designed for restoring natural tones, and correcting professional or at-home color that did not turn out as desired. Generally these appointments tend to be anywhere from 2-4 hours long. The same can true for appointments that are a specialty color application, such as a vivid color, balayage, ombre, sombre, etc.
Due to the significant portions of time our stylists set aside to do color correction/specialty color services, we have a 48 hour cancellation policy for these appointments. At the time of your consultation and booking we will collect a 30% deposit of your services. This deposit will go towards your appointment; however, should you cancel with less than 48-hours notice, your fee will not be refunded. Should you "no show" this appointment you will be charged an additional 20% to the card on file, as a penalty fee.
Please see our Color Correction release form for any questions you may have about requesting this service.